Frequently Asked Questions

If you have a question about Backpack*, you are in the right place.

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If the answer you are looking for is not here, you can check the Policy Documents or send us a message, we are here to help!

Why Choose Backpack?

What is Backpack?
Why should I choose Backpack?
Who should use Backpack travel insurance?
Does Backpack cover adventure sports or extreme activities?

General Questions

What is covered under Backpack’s travel insurance?
Is there a maximum trip length covered under the annual plan?
What does "100 miles from home" mean in my coverage?

Trip Protection & Delays

What happens if my flight is delayed?
What if I miss a connecting flight or cruise?
What if a natural disaster makes my hotel or destination uninhabitable?
What’s the difference between Trip Cancellation and Trip Interruption?
Can I cancel my trip for any reason?

Baggage & Personal Items

What happens if my luggage is lost or stolen?
What if my bags are delayed?

Medical & Emergency Coverage

What happens if I get sick or injured while traveling?
Will my policy cover emergency medical evacuation?
Does my travel insurance cover emergency dental care?
Is physical therapy covered after an injury?
What is Accidental Death & Dismemberment (AD&D) coverage?
Can I get travel insurance if I have a pre-existing medical condition?

Other Coverages

Does my policy include 24/7 travel assistance?

Claims & Policy Management

How do I file a claim?
Can I upgrade my coverage?
Is there a deductible?
How do I cancel my policy?
*Policies referenced are Arch RoamRight Annual Travel Insurance Polices and are sold by Backpack.

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